Question 1

I BOUGHT AN ITEM BUT I NEVER RECEIVED IT

Accepted Answer

Please make sure that you do not already own the item. The vendor system prevents the double-purchase of copyable items. If you attempt to purchase something you already own, it will immediately refund you and cancel the transaction.

Question 2

I CAN'T GET INTO ___ EVENT. WILL YOU SELL ME THE THING DIRECTLY?

Accepted Answer

Nope

Question 3

HOW DO I GIFT SOMETHING TO SOMEONE?

Accepted Answer

1. Left click the vendor.
2. Select “Gift” and follow the instructions very carefully.
▸ If you need help, please contact me before you make any purchases.

Question 4

HOW DO I GET REDELIVERY?

Accepted Answer

▸ Visit the store in-world and locate the redelivery terminal. It is near the front entrance.
▸ This will not work for marketplace items. Please use the marketplace redelivery system.

Question 5

THIS ISN'T WHAT I WANTED - WILL YOU GIVE ME A REFUND?

Accepted Answer

▸ No refunds, replacements, or credit will be granted to customers who neglect to try the demo or who "bought the wrong one". 
▸ Please understand : I want you to be satisfied with your purchase, but demo'ing thoroughly and paying attention to the vendor are your responsibility. Take your time while shopping to avoid mistakes and contact me if you have any questions.

Question 6

I CAN'T FIND AN ITEM - WHERE IS IT?

Accepted Answer

▸ Try area search : How To Area Search 
▸ Try the Marketplace 
▸ If it's very old, it might be retired...in which case it will not be for sale again.
▸ If it's very new, it might still be at an event or not added to the store quite yet. Please be patient.

Question 7

DO YOU DO CUSTOM WORK?

Accepted Answer

Nope

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